1. Order Processing
The general order process is:
An order will be processed after successful order/payment verification.
We do not promise a specific processing time unless an official processing timeframe is configured for the relevant order.
2. Shipping Locations
Aai Speech & Hearing aims to provide delivery across India, subject to product availability, courier coverage and applicable serviceability.
Delivery is not guaranteed to every PIN code. If a PIN code is not serviceable, the customer should be informed during the order process or contacted by the Aai team.
3. Delivery Address
Customers must provide accurate:
- Full Name
- Mobile Number
- Address
- City
- State
- PIN Code
Customers are responsible for providing correct delivery information.
If an address needs correction after order placement, the customer should contact Aai Speech & Hearing as soon as possible. Address changes cannot be guaranteed after dispatch.
4. Shipping Charges
Shipping charges are determined according to the actual checkout configuration.
If free shipping applies to a particular order or product, the actual checkout calculation should be used.
The final shipping charge, if any, should be clearly displayed before payment. No fixed shipping charge is hardcoded in this policy.
5. Estimated Delivery
Estimated delivery depends on the destination, courier availability, product availability and other factors.
If the checkout system provides a calculated estimated delivery date, that actual date should be relied upon rather than a general promise in this policy.
6. Tracking
When an order has been dispatched and a tracking number is available, the customer may be provided with the tracking number and an option to track the shipment.
The Track Shipment option must use the actual configured courier/shipping tracking URL. No courier company or tracking URL is invented on this page.
Tracking information will be available once your order has been dispatched and the tracking details are received.
7. Delivery Attempts
Delivery may depend on the courier's delivery attempts.
Customers should keep their phone available and provide correct delivery information.
We do not promise a specific number of delivery attempts unless the applicable courier policy confirms it.
8. Delayed Delivery
Delivery may occasionally be delayed due to:
- Courier delays
- Weather
- Transport disruption
- Incorrect address
- Remote location
- Public holidays
- Operational issues
- Other circumstances outside Aai Speech & Hearing's direct control
If an order is significantly delayed, customers can contact the Aai team.
9. Damaged Package
If the package appears damaged or tampered with, customers should, where practical:
- Photograph the package before opening
- Record relevant evidence where appropriate
- Contact Aai Speech & Hearing promptly
Please provide the Order Number, photos/videos where available and a description of the issue.
A refund or replacement is not automatically promised. The matter will be reviewed according to the applicable order and product policy.
10. Wrong or Missing Product
If the customer receives a wrong product, missing item, incorrect quantity or a material discrepancy from the confirmed order, contact Aai Speech & Hearing promptly.
Please provide the Order Number, product information and photographs/videos where appropriate.
The Aai team will verify the order and provide the appropriate resolution.
11. Hearing Aid Delivery
For hearing-aid orders, the product may be shipped directly to the customer or handled through the applicable Aai hearing-care workflow.
If professional fitting, programming, counselling or local assistance is required, Aai Speech & Hearing may contact the customer or arrange an appropriate hearing-care referral.
Not every hearing-aid order necessarily requires an in-person visit.
12. Partner / Audiologist Delivery
Where a customer is referred to an Authorized Hearing Care Partner, delivery or stock handling may follow the applicable Aai partner workflow.
Internal partner logistics and partner stock information are not displayed to customers.
13. Order Cancellation
For cancellation requests, please refer to the dedicated Cancellation & Refund Policy.
14. Order Tracking
Customers can use the Order Tracking page to check their order status when the applicable FunnelOS customer/order functionality is available.
15. Order Confirmation
After successful payment, the customer should receive/order confirmation through the configured FunnelOS workflow.
Where supported, the customer should be able to access the Order Number, Order Details, Payment Status and Order Status.
Order information must remain private and must never expose another customer's order.
16. Customer Support
Need Help With Your Delivery?
Use the official Aai Speech & Hearing Contact page for delivery assistance.
17. Delivery Address Changes
Customers should contact Aai Speech & Hearing immediately if the delivery address needs to be corrected.
Once an order has been dispatched, an address change may not be possible.
Additional delivery charges, if applicable, should only be applied according to the actual shipping process. No fee is invented in this policy.
18. Failed Delivery
If delivery cannot be completed because of an incorrect address, customer unavailability, incorrect contact details, courier serviceability issue or another delivery-related reason, the customer may be contacted for assistance.
Any re-delivery or additional shipping charge should follow the applicable shipping terms. No fixed re-delivery fee is promised.
19. Delivery to Remote Areas
Delivery availability may depend on PIN-code serviceability.
If a destination is outside the courier's serviceable area, the Aai team may contact the customer to discuss available options.
20. Policy Updates
This policy may be updated when shipping partners, delivery processes, website checkout, business policies or legal requirements change.
Last Updated: 20 August 2026
21. Frequently Asked Questions
Where do you deliver?
Aai Speech & Hearing aims to provide delivery across India, subject to product availability, courier coverage and PIN-code serviceability.
How long will my order take to arrive?
Estimated delivery depends on destination, courier availability, product availability and other factors. We do not promise a fixed number of days unless officially configured.
Can I track my order?
Yes, where the order has been dispatched and tracking information is available. Use the Order Tracking page.
Can I change my delivery address?
Contact Aai Speech & Hearing immediately. An address change may not be possible after dispatch.
What should I do if my package is damaged?
Photograph the package where practical, preserve relevant evidence and contact Aai Speech & Hearing promptly with the Order Number and available photos/videos.
What if I receive the wrong product?
Contact Aai Speech & Hearing promptly with the Order Number, product information and photographs/videos where appropriate. The order will be verified.
What if my order is delayed?
Delivery can be affected by courier delays, weather, transport disruption, address issues, remote locations, public holidays and operational factors. Contact the Aai team if the order is significantly delayed.
Can hearing aids be delivered directly to my home?
Hearing aids may be shipped directly to the customer or handled through the applicable Aai hearing-care workflow. Professional fitting, programming or counselling may be arranged when required, but an in-person visit is not automatically required for every order.
This policy is intended to describe the current general shipping and delivery approach without inventing unsupported delivery commitments. It should be reviewed and approved by the business/legal adviser before being relied upon as a formal legal policy.