Warranty & Service Support
Need help with your hearing aid? Our team can assist with warranty, service, repair and product-support enquiries.
Request ServiceContact UsSupport Services
Warranty
Warranty coverage depends on the applicable manufacturer/Aai warranty terms supplied with the product.
Hearing Aid Service
Submit enquiries relating to service, adjustment and product support.
Repair Requests
Tell our team about a hearing-aid problem so the appropriate next step can be reviewed.
Technical Assistance
Get appropriate support for technical or device issues.
Warranty Documentation
Keep your Purchase Invoice and Warranty Card available.
Serial Number
The Serial Number may be requested for warranty or service verification.
Hearing Aid Warranty
Customers should retain:
- Purchase Invoice
- Warranty Card
- Hearing Aid Serial Number
Serial Number
The hearing aid Serial Number is the unique identity of the hearing aid and may be requested for warranty/service verification.
The Serial Number is not a billing, tax or payment identifier.
Aai may also request invoice/order information, product details and a description of the issue.
Service Workflow
01 · Request
Customer submits request.
02 · Review
Aai reviews the request.
03 · Verification
Warranty and product information are checked.
04 · Service Decision
Appropriate service is determined.
05 · Service
Repair, adjustment or replacement where applicable.
06 · Completion
Customer is informed and service is completed.
Service Request
Use FunnelOS native Forms/CRM for the actual submission.
Warranty Verification
Eligibility may depend on the product, Serial Number, purchase documentation, Warranty Card, applicable warranty period, nature of the problem and manufacturer terms.
Warranty claims are not approved automatically.
Hearing Aid Replacement
If replacement is required, the process follows the applicable Aai/manufacturer policy. Replacement is not promised without verification.
Partner / Audiologist Support
If assistance was provided through an Authorized Hearing Care Partner, Aai may coordinate according to the applicable service workflow. Private partner information is not displayed publicly.
Need Immediate Help?
Use the official Aai Speech & Hearing contact options.
Contact UsTrack Your OrderFrequently Asked Questions
How do I claim warranty for my hearing aid?
Submit the service request with product, Serial Number and available purchase/warranty information. The team will review it.
Where can I find my hearing aid Serial Number?
The Serial Number identifies the hearing aid. Contact Aai if you need help locating it.
Do I need my warranty card?
Keep it available. Aai may request it with invoice/order information and Serial Number.
What if my hearing aid is not working?
Submit a service request or contact Aai. Do not open or modify the device yourself.
What if it is making a whistling sound?
Request appropriate hearing-care support; professional assessment or adjustment may be needed.
Can I request repair support?
Yes. Select Repair or the relevant service type. The next step is determined after review.
How long does warranty service take?
Service time can vary. No fixed timeline is promised unless officially configured.